The Bread Factory is a Food Manufacturing bakery that makes deliciously crafted bread, cakes, and pastries. We are proud to craft products for our GAIL’s bakeries, neighborhood grocery stores, restaurants, and more!

As our teams grow, we are looking for our next Customer Care Advisor on a 3-month temp contract (with the potential to become permanent) based at our site in Hendon.

Every day is different at The Bread Factory, but here are some of the things you will be doing:

Act as the first point of contact for Bread Factory customers to successfully answer all their queries
Responding to customer queries.
Deal with customer inquiries/complaints/requests and liaise with the relevant departments to find solutions and answers.
Process orders daily, into our ordering system, TROPOS
Working with multiple departments to ensure the smooth running of the daily ordering, production and delivery process for customers.
Identify problems and flag them to the Customer Care Team Leader/Manager

Our team tell us you will be a great addition if you…

Excellent customer service skills and a positive attitude
Great attention to detail and high accuracy rate
Excellent problem-solving skills
Can work well under pressure, can prioritise and work to daily deadlines
Possess good IT skills
Good telephone manner
Strong communication skills both verbal and written
Has similar experience in a previous role
Happy to work a 5 day rota on weekdays/weekends (shifts vary from 6am-3pm, 7am-4pm, 8am-5pm)

What’s in it for you?

Free products on the job
Family-friendly policies such as enhanced maternity and paternity pay, and grandparents leave
50% GAIL’s discount card and 40% off at The Bread Factory & The Flour Station Markets. As well as access to our benefits platform
25 days holiday excluding bank holidays
3 months career break with your job waiting for you when you return
Wellbeing benefits such as 24-hour GP service, parties, Cycle to work schemes and more…

We understand that flexibility can improve productivity to help you balance your career with your commitments and interests outside of work. If you have a suggestion of how we can make this role work for you, please let us know.

We believe job descriptions are your daily to-do lists, and that’s why our job adverts are a little bit about us and why we would like you to choose us. If you are successful at our pre-screening stage, we can provide you with the full job description

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