Market Manager

The Bread Factory

LondonCompetitive Full time

About us:

At The Flour Station, our goal is to transform the food system.

Flour Station began in the early 2000s baking in the shadow of London’s most iconic factory building – The Battersea Power Station. Inspired by this industrial powerhouse, the name Flour Station was born and opened its first stall at Borough Market, the epicentre of London’s artisan and quality cuisine. 20 years later, and with 6 different markets across the whole of London, we continue providing the best quality bread and pastries to London’s best markets, restaurants, chefs and grocery stores. Equally passionate about providing customers with an outstanding culinary journey, we're seeking a Manager for our Flour Station Markets.

About the role:

We're searching for a Market Manager to oversee the daily operations at Flour Station Market, ensuring smooth functionality and top-notch performance. As the Manager, you'll lead the sales team in the markets, driving towards sales targets, crafting business strategies, and maintaining operational excellence and organisational standards. Your role will involve training and supervising staff, alongside administrative duties. The ideal candidate will have exemplary leadership qualities.

Every day is different at The Flour Station, but here are some of the things you will be doing:

  • Coach and develop everyone in the team to maximise their potential and be capable of proving your knowledge and passion for bread.
  • Deliver exceptional customer service.
  • Lead the team members with training and development initiatives.
  • Ensure a clean, safe market environment compliant with health and safety regulations.
  • Handle customer inquiries and issues promptly and professionally.
  • Maximise contribution by helping to achieve budget sales and controlling costs while also managing stock, inventory, and labour costs.
  • Assist with training, development and motivation of staff in order to achieve highest possible levels of customer service and performance.
  • Place orders and control inventory as required.
  • Conduct annual performance evaluations.
  • Maintaining a clean and well-organised environment.

Our team tells us you will be a great addition if you have/are...

  • Strong interpersonal and communication abilities
  • 1 year experience in a similar role
  • Exceptional customer service aptitude
  • Proficient problem-solving skills under pressure
  • Excellent organisation and time management prowess
  • Strong leadership with an empathetic management style
  • Comfortable with tasks like spreadsheets, invoicing, and handling difficult conversations.
  • Experience in a similar role, with a strong passion for baking and food industry in London.
  • Appreciation for premium, fresh bread and pastries.
  • Knowledge of food safety standards and kitchen maintenance practices.

What’s in it for you?

  • Free products on the job.
  • Family-friendly policies such as enhanced maternity and paternity pay, and grandparents leave.
  • 50% off GAIL’s discount card and 40% off at The Bread Factory & The Flour Station Markets. As well as access to our benefits platform.
  • 25 days holiday excluding bank holidays.
  • 3 months career break after 2 years with your job waiting for you when you return.
  • Wellbeing benefits include 24-hour GP service, parties, Cycle to work schemes, and more…