The Bread Factory is London’s leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAIL’s Bakeries nationwide. As our teams grow, we seek our next Customer Care Advisor to join our team.

We Care about a Job Well Done:

Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way.

We Care about Baking:

At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all.

We Care about Each Other:

We always act with respect, empathy, and support to our employees, neighbours and customers.

We Care about Community:

We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food.

Every day is different at The Bread Factory, but here are some of the things you will be doing:

Act as the first point of contact for Bread Factory customers to successfully answer all their queries
Responding to customer queries.
Deal with customer inquiries/complaints/requests and liaise with the relevant departments to find solutions and answers.
Process orders daily, into our ordering system, TROPOS
Working with multiple departments to ensure the smooth running of the daily ordering, production and delivery process for customers.
Identify problems and flag them to the Customer Care Team Leader/Manager

Our team tells us you will be a great addition if you have experience in:

Happy to work a 5 day rota on weekdays/weekends (shifts vary from 6am-3pm, 7am-4pm, 8am-5pm) - required to be the office 1 day a week.
Excellent customer service skills and a positive attitude
Great attention to detail and high accuracy rate
Excellent problem-solving skills
Can work well under pressure, can prioritise and work to daily deadlines
Possess strong IT skills and telephone etiquette
Strong communication skills both verbal and written

What’s in it for you:

Fresh bread daily to take home to enjoy with family and friends.
50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets.
25 days holiday + bank holidays
Discounts and Savings from high-street retailers and restaurants
24-hour GP service
Cycle to work scheme