Who are we?

The Bertinet Bakery is an award-winning artisan bakery and we are supplying to many of the best establishments in Bath and Bristol. We have created partnerships with customers with the highest standards, from Michelin Star restaurants to 5 star hotels.

We are looking for a Customer Care Administrator to join our team to create new and exciting partnerships to help us grow.

You will be reporting to the Bakery Manager, with the focus on providing excellent customer service and increasing sales from certain existing customers.

Here are some key areas we think you can impact in this role:

· Receive customer calls and/or emails and work with customers to amend orders

· Deal with customers questions / issues / complaints while delivering excellent customer care at all times

· Account administration duties, interdepartmental reporting and paperwork

· Always working as part of a team

· Overall responsibility of day-to-day office admin.

· Checking and filing of all technical paperwork.

Our team tell us you will be a great addition if you have…

· Excellent customer service focus and a can do attitude

· Good telephone manner

· Good computer skills including Excel and the bread management system (BMS)

· Works well in a fast paced environment, trouble shooting and problem solving

· Can work under pressure, working to daily deadlines

· Great attention to details and high accuracy rate

· Passion for food products and appetite for great customer service

Contracted hours: 35 hours

Working Hours: 9:00am - 4:00pm,

Shift Pattern: Monday - Friday

Pay: £12.50/hour

What’s in it for you?

Free products on the job.
Family-friendly policies such as enhanced maternity and paternity pay, and grandparents leave.
50% GAIL’s discount card and 40% off at The Bread Factory & The Flour Station Markets. As well as access to our benefits platform.
3 months career break with your job waiting for you when you return.
Wellbeing benefits such as 24-hour GP service, parties, Cycle to work schemes and more…

NBATH24