Quality Assurance Assistant

The Bread Factory

LondonCompetitiveFull time

The Bread Factory is a Food Manufacturing bakery dedicated to making deliciously crafted bread, cakes, and pastries. We are proud to craft products for our GAIL’s bakeries, neighborhood grocery stores, restaurants, and more!

As our teams grow, we are on the lookout for our next Quality Assurance Assistant to join our team.

Every day is different at The Bread Factory, but here are some of the things you will be doing:

  • Manage the site document control system.
  • Raise, issue and coordinate action for Supplier Non-conformances. Coordinating with the Group Raw Manager/Technologist.
  • Be the key customer contact in relation to specifications/artwork/ labelling and associated technical queries on site.
  • Support in customer complaint & investigations liaise with the relevant parties.
  • Provide information for periodic KPI reports.
  • Coach the teams in food safety and quality standards and requirements
  • Ensure non-conforming finished product is not released to customer and investigations are completed and closed out in accordance to QMS.
  • Manage product sample requests, microbiological, nutritional and chemical testing samples and collections.
  • Carry out internal audits in accordance with the agreed site schedule.
  • Train updated quality system procedures and product information to relevant teams.
  • Conduct traceability audits and present internally and to customers when required; to include forward, backward, and mass balance
  • Deputise for Site Quality Manager.

Key Performance indicators

  • Documentation up to date on logs and issued to relevant departments for use
  • Customer requirements met; questionnaires, required information, queries answered in a timely manner
  • Customer complaints handled effectively and in a timely manner.
  • Information required for KPI reports provided on time
  • Product analytical sampling completed to plan
  • Non-conformances completion with agreed corrective and preventive actions, root cause and within agreed timescales
  • Completing traceability and internal audits in accordance with the site schedule.

Our team tells us you will be a great addition if you have…

  • good literacy and numeracy skills
  • accuracy and attention to detail
  • organised and good time management
  • good written and verbal communication skills
  • Influencing and expectation management skills
  • BSc or above professional qualification in Food Safety or similar field (Desirble)
  • 3+ years food manufacturing experience, preferably in a manufacturing environment
  • Level 3 HACCP (Desirable)
  • Internal Audit Training
  • Proficient in Microsoft packages

What’s in it for you?

  • Free products on the job
  • Family-friendly policies such as enhanced maternity and paternity pay, and grandparents' leave
  • 50% GAIL’s discount card and 40% off at The Bread Factory & The Flour Station Markets. As well as access to our benefits platform
  • 25 days holiday excluding bank holidays
  • 3 months career break with your job waiting for you when you return
  • Wellbeing benefits such as 24-hour GP service, parties, Cycle to work schemes, and more…

We understand that flexibility can offer productivity improvement to help you balance your career with your commitments and interests outside of work. If you have a suggestion of how we can make this role work for you, please let us know.

We believe job descriptions are your daily to-do lists, and that’s why our job adverts are a little bit about us and why we would like you to choose us. If you are successful at our pre-screening stage, we can provide you with the full job description